Just in Time Response and Support Services 24/7/365
Whatever is the situation, you require immediate support to get your business backup and running! We understand this and can triage most incidents rapidly and remotely. In 60% of cases we have even been able to resolve issues through remote support tools.
iT911 is an agile support and solutions provider and delivers our rapid response in a priority order.
Some clients who wish enhanced priority service or guaranteed SLA, engage iT911 under a Retainer based On-demand Service Agreement.
The Retainer guarantees a response within the agreed SLA.
The Agreement is an expression of service engagement guidelines and requires no minimums.
iT911 Inc. is an IT Operations and Management Specialist Company, focusing on the SMB and SME market space. We are Entrepreneur and Non-Profit friendly.